Privacy statement

Information about the collection of personal data and contact details

We are pleased that you are visiting our website and thank you for your interest. In the following we will inform you about the handling of your personal data when you use our website. Personal data are all data that allow you to be personally identified.

The controller within the meaning of the General Data Protection Regulation (GDPR) responsible for data processing on this website is:

Berlin Tourismus & Kongress GmbH
Am Karlsbad 11
D-10785 Berlin

Tel: +49 (0)30 25 00 23 33  Fax: +49 (0)30 25 00 24 24 
E-mail: info@visitBerlin.de

The controller responsible for the processing of personal data is the natural or legal entity who, alone or jointly with others, determines the purposes and means of the processing of personal data.

The controller has appointed a data protection officer for this website, who can be contacted as follows:

DA.S Beratung

Mr. Dipl.-Ing. Wolfgang Mengel
Beerentalweg 76
D-21077 Hamburg

Tel:        +49 (0)40 761 01 907
Fax:       +49 (0)40 761 01 908
E-mail: datenschutz@visitberlin.de

This website uses SSL and/or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or inquiries to the person responsible). You can recognise an encrypted connection by the character string "https://" and the lock symbol in your browser bar.

Data collection when you visit our website

When you use our website for information purposes only, i.e. if you do not register or otherwise provide us with information, we only collect data that your browser transmits to our server (so-called "server log files"). When you call up our website, we collect the following data that are technically necessary for us to display the website to you:

- our website which was visited

- date and time of access

- volume of data sent, in bytes

- source/link from which you accessed the page

- browser used

- operating system used

- IP address used (in some cases: made anonymous)

Processing is carried out in accordance with Art. 6 (1) letter f GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or used in any other way. However, we reserve the right to check the server log files at a later date if there are any concrete indications of illegal use.

Cookies

In order to make visits to our website more attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your end device and enable us or our partner companies (cookies from third parties) to recognise your browser on your next visit (persistent cookies). If cookies are set, they collect and process specific user information such as browser and location data as well as IP address values to varying degrees. Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie. In some cases, cookies are used to simplify the ordering process by saving settings (e.g. remembering the contents of a virtual shopping basket for a later visit to the website). If personal data are also processed by individual cookies implemented by us, the processing is carried out in accordance with Art. 6 (1) letter b GDPR either for the execution of the contract or in accordance with Art. 6 (1) letter f GDPR in order to safeguard our legitimate interest in the website's best possible functionality and a customer-friendly and effective design of the visit to the site.

We may work with advertising partners to help us make our website more interesting for you. To this end, cookies from partner companies (third-party cookies) will also be stored on your hard disk in this case when you visit our website. When we cooperate with the aforementioned advertising partners, you will be informed individually and separately about the use of such cookies and the extent of the information collected in each case in the following paragraphs.

Please note that you can set your browser in such a way that you are informed about the setting of cookies and can decide individually about their acceptance, or exclude the acceptance of cookies in certain cases or in general. Each browser is different in the way it manages the cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You will find such information for the respective browsers under the following links:

Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Chrome: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en

Safari: https://support.apple.com/kb/ph21411?locale=en_US

Opera: http://help.opera.com/Windows/11.50/en/cookies.html

Please note that the functionality of our website may be restricted if cookies are not accepted.

Contacting us

When you contact us (e.g., via contact form or e-mail), personal data are collected. Which data are collected when using a contact form can be seen on the respective form. These data are stored and used exclusively for the purpose of responding to your request and establishing contact, and for the ensuing technical administration. The legal basis for the processing of the data is our legitimate interest in responding to your enquiry pursuant to Art. 6 (1) letter f GDPR. If the purpose of your contacting us is to conclude a contract, then an additional legal basis for the processing is Art. 6 (1) letter b GDPR. Your data will be deleted after final processing of your enquiry; this is the case if it can be inferred from the circumstances that the facts in question have been conclusively clarified and if there are no legal retention obligations to the contrary.

Online marketing

DoubleClick by Google


This website uses the online marketing tool DoubleClick by Google belonging to Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“DoubleClick"). DoubleClick uses cookies to display user-relevant advertisements, improve campaign performance reports, or prevent a user from seeing the same advertisement several times. By means of a cookie ID, Google records which advertisements are displayed in which browser and can thus prevent them from being displayed repeatedly. Processing is carried out on the basis of our legitimate interest in the optimal marketing of our website in accordance with Art. 6 (1) letter f GDPR. In addition, DoubleClick may use cookie IDs to record so-called conversions which relate to advertising requests. This is the case, for example, when a user sees a DoubleClick ad and later visits the advertiser's website with the same browser and buys something there. According to Google, DoubleClick cookies do not carry any personal information. Because of the marketing tools used, your browser automatically establishes a direct connection to the Google server. We have no influence on the extent and further usage of the data collected by Google by means of this tool and therefore advise you as follows to the best of our knowledge: Through the integration of DoubleClick, Google receives the information that you have called up the relevant part of our Internet website or clicked on an advertisement of ours. If you are registered with a Google service, Google can map your visit to your account. Even if you are not registered with Google or are not logged in, there is a possibility of your IP address being obtained and stored by the provider.

If you wish to opt out of this tracking process, you can disable cookies for conversion tracking by setting your browser to block cookies from the www.googleadservices.com domain, https://www.google.com/settings/ads; this setting will be cancelled if you delete your cookies. Alternatively, you can obtain information about the setting of cookies from the Digital Advertising Alliance at the Internet address www.aboutads.info and make the desired adjustments. Finally, you can set your browser in such a way that you are informed about the setting of cookies and can decide individually about their acceptance, or exclude the acceptance of cookies in certain cases or in general. Please note that the functionality of our website may be restricted if cookies are not accepted.

Google LLC, based in the USA, is certified for the US-European data protection agreement "Privacy Shield", which guarantees adherence to the data protection standards applicable in the EU. You can find more information about DoubleClick by Google's data protection provisions by going to:

http://www.google.com/policies/privacy/

Matomo (formerly Piwik)


This website uses the web analysis software of Matomo (www.matomo.org), a service of InnoCraft Ltd., 150 Willis St, 6011 Wellington, New Zealand, ("Matomo") to collect and store data on the basis of our legitimate interest in statistical analysis of user behaviour for purposes of optimisation and marketing in accordance with Art. 6 (1) letter f GDPR. Pseudonymous user profiles can be created and evaluated from these data for the same purpose. Cookies may be used for this. Cookies are small text files that are stored locally in the cache of the website visitor's Internet browser. Among other things, the cookies make it possible for the Internet browser to be recognised. The data collected with Matomo technology (including your pseudonymised IP address) are processed on our servers.

The information generated by the cookie in the pseudonymous user profile is not used to personally identify the website visitor and is not combined with personal data about the bearer of the pseudonym. If you do not agree to the storage and evaluation of these data on your visit, you can object to their storage and use at any time by clicking on the following link. In this case, a so-called opt-out cookie will be stored in your browser, which means that Matomo will not collect any session data. Please note that a complete deletion of your cookies will result in the opt-out cookie also being deleted and possibly having to be activated again by you.

Retargeting/remarketing/recommendation advertising

Google AdWords Remarketing


Our website uses the functions of Google AdWords Remarketing, which we use to advertise this website in Google search results, as well as on third-party websites. This is provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). To this end, Google places a cookie in the browser of your end device, which automatically uses a pseudonymous cookie ID and the pages you visit to enable interest-based advertising. Processing is carried out on the basis of our legitimate interest in the optimal marketing of our website in accordance with Art. 6 (1) letter f GDPR. Any additional data processing will only take place if you have agreed with Google that your Google Internet and app browsing history will be linked to your Google account and information from your Google account will be used to personalise ads that you view on the web. If, in this case, you are logged in to Google while visiting our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing. To this end, Google will temporarily link your personal data with Google Analytics data in order to form target groups. You can permanently disable the setting of cookies for advertising preferences by downloading and installing the browser plug-in available through the following link: https://www.google.com/settings/ads/onweb/. Alternatively, you can obtain information about the setting of cookies from the Digital Advertising Alliance at the Internet address www.aboutads.info and make the desired adjustments. Finally, you can set your browser in such a way that you are informed about the setting of cookies and can decide individually about their acceptance, or exclude the acceptance of cookies in certain cases or in general. Please note that the functionality of our website may be restricted if cookies are not accepted. Google LLC, based in the USA, is certified for the US-European data protection agreement "Privacy Shield", which guarantees adherence to the data protection standards applicable in the EU. For more information and the data protection regulations regarding advertising and Google, please click here: http://www.google.com/policies/technologies/ads/

Tools and other aids

Google Maps


This website uses Google Maps (API), belonging to Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Maps is a web service for displaying interactive (country) maps in order to visually provide geographical information. You can use this service to see our location and make it easier for you to find us. When you access sub-pages that incorporate a Google Maps map, information about your use of our website (such as your IP address) is transmitted to and stored by Google on servers in the United States. This is the case regardless of whether Google provides a user account that you are logged in to or whether no user account exists. When you are logged in to Google, your data will be directly mapped to your account. If you want to avoid this mapping to your profile at Google, you need to log out before activating the button. Google saves your data (even for users who are not logged in) as usage profiles and evaluates them. Such evaluation is carried out in particular pursuant to Art. 6 (1) letter f GDPR on the basis of Google's legitimate interests in the insertion of personalised advertising, market research and/or demand-oriented design of its website. You have the right to object to the creation of these user profiles; to do so, you need to contact Google. Google LLC, based in the USA, is certified for the US-European data protection agreement "Privacy Shield", which guarantees adherence to the data protection standards applicable in the EU. If you do not agree to the future transmission of your data to Google in terms of the use of Google Maps, it is also possible to completely deactivate the Google Maps web service by switching off the JavaScript application in your browser. Then, Google Maps and thus also the maps on this website cannot be used. You will find Google's Terms of Service under

https://policies.google.com/terms

and the additional Terms of Service for Google Maps under

https://maps.google.com/help/terms_maps.html

You can find detailed information on data protection in connection with the use of Google Maps on Google's website ("Google Privacy Policy"):

https://policies.google.com/privacy

Use of YouTube videos

This website uses the YouTube embedding function for the display and playing of videos of the provider "YouTube", which belongs to Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). For this, the extended data protection mode is applied, which, according to the provider, only starts to store user data when the video(s) is/are played. When the playback of embedded YouTube videos is started, the provider uses "YouTube" cookies to collect data on user behaviour, which, according to "YouTube", serve among other things to collect video statistics, improve user-friendliness and prevent unlawful actions. When you are logged in to Google, your data will be directly mapped to your account when you click on a video. If you want to avoid this mapping to your profile on YouTube, you need to log out before activating the button. Google saves your data (even for users who are not logged in) as usage profiles and evaluates them. Such evaluation is carried out in particular pursuant to Art. 6 (1) letter f GDPR on the basis of Google's legitimate interests in the insertion of personalised advertising, market research and/or demand-oriented design of its website. You have the right to object to the creation of these user profiles; to do so, you need to contact YouTube. Regardless of whether the embedded videos are played back, every time this website is accessed a connection to the Google network "DoubleClick" is established, which could trigger further data processing operations without our influence. Google LLC, based in the USA, is certified for the US-European data protection agreement "Privacy Shield", which guarantees adherence to the data protection standards applicable in the EU.

You will find further information on YouTube's data protection in the

provider's privacy statement under:

https://policies.google.com/privacy

Web analysis services

etracker (etracker GmbH)

This website uses the technologies of etracker GmbH, Erste Brunnenstraße 1, D-20459 Hamburg (www.etracker.com) to collect and store data on the basis of our legitimate interest in statistical analysis of user behaviour for purposes of optimisation and marketing in accordance with Art. 6 (1) letter f GDPR. Pseudonymous user profiles can be created and evaluated from these data for the same purpose. Cookies may be used for this. Cookies are small text files that are stored locally in the cache of the website visitor's Internet browser. Among other things, the cookies make it possible for the Internet browser to be recognised. Without the data subject's express consent, the data collected by means of the etracker technologies are not used to personally identify the website visitor and are not combined with personal data about the bearer of the pseudonym. You can withdraw your consent to the collection and storage of data at any time with effect for the future. In order to object to the collection and storage of your visitor data in the future, you can obtain an opt-out cookie from etracker via the following link; this will ensure that no visitor data from your browser are collected and stored by etracker in future:

http://www.etracker.com/privacy?et=V23Jbb

The opt-out cookie is called "cntcookie" and is set by "etracker". You can find more information about etracker's data protection provisions by going to: https://www.etracker.com/en/data-privacy/

Opt-Out/Opt-In

If you do not agree to our evaluation of your usage data, you can opt out of this. The tracking is switched off by placing an "opt-out cookie" in your system. Should you ever delete all your cookies, please note that the opt-out cookie will also be lost and may have to be renewed. We currently use DoubleClick and etracker cookies to optimise the delivery of advertising material. To switch off the DoubleClick cookie, please click here. This opt-out works, for example, for our ads on TripAdvisor and for Google ads. To turn off the etracker cookie, please click here.

Rights of the data subject

The current data protection law grants you comprehensive data subject rights (rights of access and intervention) as regards the processing of your personal data vis-à-vis the controller, about which we inform you below:

- Right of access pursuant to Art. 15 GDPR:

In particular, you have a right to information about your personal data processed by us, the purposes of the processing, the categories of the personal data processed, the recipients or categories of recipients to whom your data have been or will be disclosed, the envisaged storage period or the criteria for determining the storage period, the existence of a right to rectification, erasure, restriction of processing or objection to the processing, of a right to complain to a supervisory authority, about the source of your data, if these were not collected from you by us, the existence of automated decision-making including profiling and, if required, meaningful information about the logic involved and the extent to which you are concerned and the envisaged consequences of such processing, as well as your right to be informed of any safeguards which exist pursuant to Art. 46 GDPR in the event of the transfer of your data to third countries;

- Right to rectification pursuant to Art. 16 GDPR:

You have a right to immediate rectification of any inaccurate data concerning you and/or completion of any incomplete data concerning you stored by us;

- Right to erasure pursuant to Art. 17 GDPR:

You have the right to demand the erasure of your personal data if the requirements of Art. 17 (1) GDPR are met. This right does not, however, exist especially if the processing is necessary for exercising the right of freedom of expression and information, for compliance with a legal obligation, for reasons of public interest or for the establishment, exercise or defence of legal claims;

- Right to restriction of processing pursuant to Art. 18 GDPR:

You have the right to demand the restriction of the processing of your personal data for as long as the contested accuracy of your data is being verified, or if the processing is unlawful and you oppose the erasure of your data and instead request the restriction of their use, or if we are no longer in need of this data for the purposes of the processing but you require your data for the establishment, exercise or defence of legal claims, or if you have filed an objection on grounds relating to your particular situation, for as long as it is not yet clear whether our legitimate reasons prevail;

- Right to information pursuant to Art. 19 GDPR:

If you have exercised your right to have the data controller rectify or erase your personal data or restrict the processing, he shall be obliged to inform all recipients to whom the personal data concerning you have been disclosed of this rectification or erasure of the data or restriction of processing, unless this proves impossible or involves disproportionate effort. You have the right to be informed of these recipients;

- Right to data portability pursuant to Art. 20 GDPR:

You have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format or to demand their transfer to another controller, where technically feasible;

- Right of withdrawal of consent pursuant to Art. 7 (3) GDPR:

You have the right to withdraw your consent to the processing of data at any time with effect for the future. In the event of withdrawal we will delete the relevant data without delay, unless further processing can take place on a legal basis which allows processing without consent. The withdrawal of consent shall not affect the lawfulness of the processing carried out on the basis of the consent up to the withdrawal;

- Right to complain pursuant to Art. 77 GDPR:

If you believe that the processing of personal data concerning you infringes the GDPR, you have the right to complain to a supervisory authority, in particular in the member state where you reside or work or the place where the alleged infringement occurred, without prejudice to any other administrative or judicial remedy;

Contact details of the supervisory authority in Berlin: Berlin Representative for Data Protection and Freedom of Information, Ms. Maja Smoltczyk, Friedrichstr. 219, D-10969 Berlin. Tel.: +49 (0)30 13889-0 Fax: +49 (0)30 2155050  E-mail: mailbox@datenschutz-berlin.de

RIGHT TO OBJECTION If, in the course of balancing interests, we should process your personal data on the basis of our overriding legitimate interest, you will have the right to object at any time to this processing with future effect on grounds relating to your particular situation. If you exercise your right of objection, we will stop processing the data concerned. However, we reserve the right to continue processing if we can prove that there are compelling reasons worthy of protection for the processing, which override your interests, fundamental rights and freedoms, or if the processing serves the establishment, exercise or defence of legal claims. If we process your personal data for direct advertising purposes, you will have the right to object at any time to the processing of personal data concerning you for such advertising purposes. You may raise the objection as described above. If you exercise your right of objection, we will stop processing the relevant data for direct advertising purposes.

Duration of storage of personal data

The duration of the storage of personal data is determined by the respective statutory retention period (e.g., commercial and tax law retention periods). For more details on the storage period, please refer to the specific data protection information at the beginning of the booking process. Upon expiry of each specific period, the relevant data will routinely be deleted, provided that they are no longer necessary for the fulfilment or initiation of the contract and/or there is no longer any legitimate interest on our part in further storage.

Copyright © 2018, IT-Recht-Kanzlei · Alter Messeplatz 2 · 80339 Munich

Tel: +49 (0)89 130 1433-0· Fax: +49 (0)89 130 1433-60